RETURNS & EXCHANGES

​

Requirements for a Refund

1. Items must be in new condition.

2. Kindly return the products to MERCANTISMO.COM upon request from our Solutions Team.

3. Items must be returned with all of their original packaging and accessories, including a blank warranty card, UPC code and no rebates should have been filed and/or claimed.

4. Items must be shipped back to us fully insured using a trackable shipping method at your expense.

 

Fast solution

1. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.

2. Screenshot of the e-mail and dispute received including name, date , email and content information.

3. The products need to be returned to MERCANTISMO.COM if our Solutions Team asks for a return.

​

When A Product Cannot Be Returned

• It has been more than 30 days from the date you received your shipment.

• Item is marked as "Final Sale" or "Special Order."

• Item is in used condition or has been installed.

• Warranty card has been filled out or the product has been registered or serviced, or rebates have been filed and/or claimed for the product(s) you want to return.

• Products leased with Progressive Leasing or other leasing program may not be returned . Please contact Progressive Leasing customer service 1-877-898-1970.

​

Reasons Why a Fee May Be Deducted From Your Refund

• If you refuse delivery for any reason other than a damaged product, the return shipping cost (rated at an starting estimated $1.50* per pound in the continental UNITED STATES OF AMERICA AND SOME COUNTRIES) will be deducted from your refund value.

• If you refuse the entire shipment because only a part of the order is damaged, the cost of return shipping (rated at an estimated $1.50* per pound) for the non-damaged merchandise will be deducted from your refund value.

• Items that are returned to us because the address provided was invalid and the items could not be delivered will cause you to incur a deduction of the cost of return shipping (rated at an starting estimated $1.50* per pound in the continental UNITED STATES OF AMERICA AND SOME COUNTRIES) from your refund value.

• If your order included a package discount and any one item was returned, the discount will be void and you will not be credited for the total amount of the discount.

• If parts or accessories are missing from the original packaging, a fee will be deducted from your refund value.

• If product(s) returned are discovered to be damaged, or not in the state it was delivered in, we will request you to file a claim with the carrier for a refund, as we request return shipments to be insured.

*Remote delivery locations may be subjected to additional charges.

*Please note these are estimates, and may not be inclusive of taxes.

 

How To Return A Product

• Contact us (info@mercantismo.com) and request to return a valid product will be available for up to 30 days from the date of receipt.

• Once you have contacted us for a return, a form will be issued with the address where to ship the item(s) back to the appropriate warehouse. You will then have to ship the item back to us, fully insured with a trackable shipping method

​

How To Avoid A Return

• If you are purchasing an electrical appliance, please check the voltage, fuel and gas type requirements to make sure that you have selected an appropriate model. If you are not sure, please consult your contractor.

• If you are purchasing built-in appliances, or plan on using your appliance in a built-in setting, please make sure to check the cutout dimensions of the units you are ordering to ensure that they will fit into the space. Don't forget to account for airflow, door swings and openings!

• If your item arrives with minor or cosmetic damages due to shipping, don't worry. We can attempt to replace the damaged parts on the product so you can avoid returning a working product due to a small door dent.

• If you are ordering furniture or other large products, please make sure that the items that you are ordering will fit through the doorway to your residence. Additional fees may apply if the door must be removed. Also, if you order In-Home Delivery and the item does not fit, the shipping company will have to leave the product right outside your door, on a porch or in a garage.

• Additionally, please make sure to measure the area where those larger products will be located once shipped, taking into account how much space you will have once the items are placed, i.e. walking room, space for drawers/doors to open, etc.

• If your product arrives to your location with a manufacturer malfunction, don't worry! Most products in new condition will be fully covered under the manufacturer's warranty. If the product malfunctions within our 30 Day Return Policy, we will assist you for that your product will be returned to its factory standard condition. If the manufacturer deems it irreparable, we will do whats possible to exchange it and in some special cases we will give you a refund.

• After our 30 Day Return Policy, we will assist you in working with the manufacturer to get parts, repair or replacement under the manufacturer's warranty, or you can contact the manufacturer directly.

 

Exchange Policy

• If you would like to exchange your brand new product within the 30 Day Return Policy, you can either return the product back to us at your expense.You will be charged for the difference between the item returned and the new item in an exchange, and if the item is less expensive, we will provide the credit back to your account once the returned item has been received at our warehouse in good condition.

• If you require technical support, manufacturer warranty information, product manuals or repair locations, please contact the manufacturer of your product(s) directly, or submit a question via your account in mercantismo.com or email us : info@mercantismo.com.

​

Delivery Policy

• Normal Delivery Hours are 8am-7pm Monday-Friday. Any special requests outside of our normal delivery hours will incur an additional fee.

• We cannot specify or guarantee a delivery date and time frame.

• At the time of delivery, an adult is required to sign and accept the delivery.

• Deliveries are fully insured from the day it leaves our warehouse until it reaches your specified location.

• You must inspect all product(s), check the unit for damage on both the interior and exterior of the carton prior to signing for the delivery.

• For large products delivered by truck, standard transit times for delivery are 10-15 business days unless otherwise indicated. Logistically remote locations may require an additional two weeks for delivery.

• For products delivered by truck, if you need a smaller sized truck due to extremely narrow roads, dirt roads, or low clearance, the shipment will be subjected to additional shipping fees.

• For products delivered by truck, delivery insurance solely covers damages to merchandise noticed during unboxing and inspection and noted on the freight carrier's bill of lading. Neither MERCANTISMO INC (www.mercantismo.com), nor the shipper, shall be held liable for any damages that have not been properly noted and reported-- so make sure you check the item before you sign.

• If you need to change your delivery address after the order has been picked up by the shipping carrier, a reconsignment fee may be assessed.

  Please note this fee varies depending on the carrier.

• All damages must be noted on the shipping company's Bill Of Lading and you must refuse delivery for damaged product(s) only, not the entire order.

• For UPS or Fedex deliveries, you have 24 hours to report any damages.

• It is required that you take photos/video of any damage that you notice as proof.

• For indoor deliveries, you must make sure your walls and floors are covered. Neither MERCANTISMO INC (www.mercantismo.com) nor the shipping company will be held responsible for damages to your personal property.

• Our customer service department must be notified within 24 hours of delivery for all damages by email (info@mercantismo.com) or in your account (www.mercantismo.com).

• Please note that if you received installation or removal service, but the services could not be completed at the time of delivery, no refund will be issued. Refunds for services not performed will only be issued if they have been paid for, and will not be credited for more than the amount paid.