TERMS AND CONDITIONS

The TERMS AND CONDITIONS described below have been created in order to provide you with the best online shopping experience, setting out the respective guidelines for the use of the MERCANTISMO platform, as well as generalities about the use of the site and the MERCANTISMO services.

 

The use of the WWW.MERCANTISMO.COM implies the unconditional and irrevocable acceptance that all the information and activities carried out through the MERCANTISMO.COM website are constituted by the MERCANTISMO INC (WWW.MERCANTISMO.COM) Terms and Conditions.

Likewise, the Terms and Conditions may be changed by MERCANTISMO INC (WWW.MERCANTISMO.COM) at any time and at the sole discretion of the company (MERCANTISMO INC.), which is why you must evaluate its terms and conditions each time you visit  WWW.MERCANTISMO.COM.

MERCANTISMO INC reserves the right to modify or interrupt the service offered, either permanently or temporarily, without prior notice and/or consent of users, at any time and at the sole discretion of the company(MERCANTISMO INC).

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The personal information that you ("User") enter is completely confidential and is kept strictly between the user and MERCANTISMO.COM (MERCANTISMO INC).

These will apply for browsing the internet site WWW.MERCANTISMO.COM, and the Products / services offered. We reserve the right to modify, add and / or eliminate the conditions in whole or in part at any time, at our discretion, without prior notice.

 

WWW.MERCANTISMO.COM, have local and international shipments, whose delivery and logistics are subject to the conditions and guarantees of third-party companies that are engalged of the delivery and Logistics.

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The use of this page and the acceptance of the following policies implies your agreement with the terms and conditions established below. If you do not agree to these terms and conditions, we ask you please not to use this platform.

To be able to buy in the MERCANTISMO ecommerce the user must have accepted the Terms and Conditions and read the privacy policies.

 

Restriction of Use

 

All content on this site is owned by MERCANTISMO and its affiliates; MERCANTISMO is not responsible for the content provided by MERCANTISMO affiliates. It cannot be copied, reproduced, duplicated, transmitted, sold, published, distributed or exploited in any way for commercial purposes, except that the user makes a copy for their non-commercial and personal use.

The use of our page for commercial purposes is not allowed.

The improper use constitutes a violation of the rights of registration, intellectual property, and content.

At MERCANTISMO we have endeavored to display the colors of the products that appear on our site as accurately as possible. However, since the colors that the user observes depend on their monitor, we cannot guarantee that the colors that are observed on screen are exact.

 

All photography is intended to represent in the best illustrative way the characteristics of each product, so the accessories used to set the products are not included and are not part of it. Please read carefully the description of each product where the spatial dimensions of each one will be detailed.

 

MERCANTISMO is not responsible in any way, nor does it assume ownership of any type of content shared, created or "posted" by any user of our platform that refers to the site itself and / or to any product exhibited in MERCANTISMO.COM (MERCANTISMO INC).

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Product Image and Specifications Policy

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• The product images on this site are there to give you an idea of how the product looks. You cannot rely solely on the image when placing an order.

• Some images may be there to show a product's features, design, handle style, finish etc.

• Sometimes, the manufacturer does not provide an image for the item, but will provide a similar image or a different color to give you an idea of what the product looks like.

• You must carefully read the specifications or ask one of our sales associates for any information that you are unclear about-- we're here to help you! If you're ever unsure about something during your buying process, do not hesitate to let us know!

• Specifications on our ecommerce site may not always be correct, as the manufacturer/provider can change the item at any time. We try to be as up-to-date as possible.

• For total assurance, please check with the manufacturer's website for all dimensions and other specifications before buying to make sure you're completely satisfied with the product.

 

Shipping price (s) and cost (s)

 

Prices and promotions are exclusively for purchases on WWW.MERCANTISMO.COM and are subject to change without prior notice. The prices presented in MERCANTISMO.COM include all sales taxes and services in force in accordance with the agreement. Therefore prices vary according to the country and local currency.

 

The prices presented in MERCANTISMO do not include shipping costs and do not include tax; They will be included in the shipment when selecting the delivery address (es) and may vary depending on the distance and the number of items in the order (dimensions and weight).

 

This is subject to the shipping policies that our logistics affiliates have in each country, as well as any provision and if your purchase is international you will have to bear the tax of the country of delivery.

 

By having a Free Shipping promotion in force through a "Discount Code" (virtual coupon), the customer must enter the code in the space assigned in "My Bag" for it to apply to their order. 

Any finalized order (completed order) to which a "Discount Code" has not been applied cannot be modified and / or the value of the order changed, that is, any discount that was not used, a discount cannot be applied to the order, once the order has been placed.

 

Orders

 

The MERCANTISMO virtual ecommerce offers all its products, therefore the user can place local and international orders. The delivery of the products will be subject to the policies of the logistics company in charge of making the shipment.

 

Order Status

 

The page has the following order statuses:

- Failed Order: When the order has been rejected.

- In Verification: every order that is entered approved will have this status until it is reviewed.

- Processing: This status is obtained by the order when the transaction has been reviewed and approved by the financial institution.

- Sending: When the order has been sent to the customer. This is subject to the policies of the company in charge of logistics. In most shipments, MERCANTISMO.COM has an online tracking system for orders, restrictions apply *.

- Delivered: When the order has been delivered to the customer.

 

We reserve the right to refuse / cancel any order or to restrict the quantities of any order without explaining the reasons, which will be notified via email based on the address indicated in the order.

 

Currency

 

The prices in MERCANTISMO are shown in dollars of the United States of North America (USD $), among other currencies around the world.

 

Payment methods

 

- Credit and Debit Cards (Visa, Mastercard, American Express, UnionPay, JCB, Diners, Discover, and others)

- Wire transfer

- Skrill

- Western Union / MoneyGram

- Term payment methods with banks and / or finance companies

- Cryptocurrencies

 

All forms of payment are subject to verification and authorization from the issuing banks, financial institutions, and / or MERCANTISMO INC.

The bank transaction should only be carried out by the owner of the means of payment.

 

Our portal cannot deny the sale when the issuing bank has authorized the transaction and the data registered in our sales system coincide with those of the registry, therefore, the handling and use of cards is outside the responsibility of MERCANTISMO (MERCANTISMO INC). credit and / or debits stolen.

The processing of orders is subject to the confirmation of customer data, therefore, we reserve the right to reject any order when it is not possible to confirm any customer data.

 

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Sales Affiliations

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All the products on the MERCANTISMO page will have their origin reflected, if they become products from our affiliates this will be described as AFFILIATED MERCANTISMO. All products have to comply with our rigorous quality control to be viable as for sale through electronic commerce MERCANTISMO.COM.

 

Promotions

 

The promotions presented on the website will be exclusively for purchases made by this means and may vary depending on the country of purchase.

The client will have the opportunity to obtain Discount Codes (virtual coupons) to be used exclusively on MERCANTISMO.COM. For these to take effect, the code must be entered in the space provided at the time of payment and it must comply with the restrictions that each discount code may have. If the order does not meet these conditions, the discount code will not apply to the order.

To make use of the discount codes, the beneficiary must register as a user in WWW.MERCANTISMO.COM, users as "visitors" can only opt for this benefit once, except in special cases with restrictions *.

The discount codes will be based on numerical codes and will be accepted in WWW.MERCANTISMO.COM, they must be entered according to their presentation.

The validity and restrictions of these can be found in the terms thereof. If the client authorizes MERCANTISMO.COM, it will send him emails with promotional offers that may include discount codes or exclusive sales.

When the client no longer wishes to receive said information, they may notify us through our customer support channels so that they can be removed from the list of preferred clients.

 

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Product Availability

 

The products displayed on MERCANTISMO.COM are subject to availability in the MERCANTISMO.COM warehouses, as local and international, and in some cases stocks may not be updated at the time of purchase.

In the event that the chosen product is not in stock, the customer will be notified by means of the assigned email or by telephone if provided, offering the following options:
 

1) The estimated delivery time of the product.

2) Or if the product has been discontinued, that is, it will no longer be in inventory, the customer will be offered options for substitute, similar and / or related product (s). If this is of higher value, the customer has the option of giving the difference in money to purchase another product.

 

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Invoices and purchasing documents

 

If you want the person who receives the product (recipient) in the country of delivery to receive the purchase invoice, please select "YES" in the box "sending invoice together with delivery" in the payment process. All invoices will be sent by email.

 

Returns & Exchanges

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Requirements for a Refund

1. Items must be in new condition.

2. The products need to be returned to MERCANTISMO.COM if our Solutions Team asks for a return.

3. Items must be returned with all of their original packaging and accessories, including a blank warranty card, UPC code and no rebates should have been filed and/or claimed.

4. Items must be shipped back to us fully insured using a trackable shipping method at your expense.

 

Fast solution

1. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.

2. Screenshot of the e-mail and dispute received including name, date , email and content information.

3. The products need to be returned to MERCANTISMO.COM if our Solutions Team asks for a return.

    

When A Product Cannot Be Returned

• It has been more than 30 days from the date you received your shipment.

• Item is marked as "Final Sale" or "Special Order."

• Item is in used condition or has been installed.

• Warranty card has been filled out or the product has been registered or serviced, or rebates have been filed and/or claimed for the product(s) you want to return.

• Products leased with Progressive Leasing or other leasing program may not be returned . Please contact Progressive Leasing customer service 1-877-898-1970.

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Reasons Why a Fee May Be Deducted From Your Refund

• If you refuse delivery for any reason other than a damaged product, the return shipping cost (rated at an starting estimated $1.50* per pound in the continental UNITED STATES OF AMERICA AND SOME COUNTRIES) will be deducted from your refund value.

• If you refuse the entire shipment because only a part of the order is damaged, the cost of return shipping (rated at an estimated $1.50* per pound) for the non-damaged merchandise will be deducted from your refund value.

• Items that are returned to us because the address provided was invalid and the items could not be delivered will cause you to incur a deduction of the cost of return shipping (rated at an starting estimated $1.50* per pound in the continental UNITED STATES OF AMERICA AND SOME COUNTRIES) from your refund value.

• If your order included a package discount and any one item was returned, the discount will be void and you will not be credited for the total amount of the discount.

• If parts or accessories are missing from the original packaging, a fee will be deducted from your refund value.

• If product(s) returned are discovered to be damaged, or not in the state it was delivered in, we will request you to file a claim with the carrier for a refund, as we request return shipments to be insured.

*Remote delivery locations may be subjected to additional charges.

*Please note these are estimates, and may not be inclusive of taxes.

 

How To Return A Product

• Contact us (info@mercantismo.com) and request to return a valid product will be available for up to 30 days from the date of receipt.

• Once you have contacted us for a return, a form will be issued with the address where to ship the item(s) back to the appropriate warehouse. You will then have to ship the item back to us, fully insured with a trackable shipping method.

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How To Avoid A Return

• If you are purchasing an electrical appliance, please check the voltage, fuel and gas type requirements to make sure that you have selected an appropriate model. If you are not sure, please consult your contractor.

• If you are purchasing built-in appliances, or plan on using your appliance in a built-in setting, please make sure to check the cutout dimensions of the units you are ordering to ensure that they will fit into the space. Don't forget to account for airflow, door swings and openings!

• If your item arrives with minor or cosmetic damages due to shipping, don't worry. We can attempt to replace the damaged parts on the product so you can avoid returning a working product due to a small door dent.

• If you are ordering furniture or other large products, please make sure that the items that you are ordering will fit through the doorway to your residence. Additional fees may apply if the door must be removed. Also, if you order In-Home Delivery and the item does not fit, the shipping company will have to leave the product right outside your door, on a porch or in a garage.

• Additionally, please make sure to measure the area where those larger products will be located once shipped, taking into account how much space you will have once the items are placed, i.e. walking room, space for drawers/doors to open, etc.

• If your product arrives to your location with a manufacturer malfunction, don't worry! Most products in new condition will be fully covered under the manufacturer's warranty. If the product malfunctions within our 30 Day Return Policy, we will assist you for that your product will be returned to its factory standard condition. If the manufacturer deems it irreparable, we will do whats possible to exchange it and in some special cases we will give you a refund.

• After our 30 Day Return Policy, we will assist you in working with the manufacturer to get parts, repair or replacement under the manufacturer's warranty, or you can contact the manufacturer directly.

 

Exchange Policy

• If you would like to exchange your brand new product within the 30 Day Return Policy, you can either return the product back to us at your expense.You will be charged for the difference between the item returned and the new item in an exchange, and if the item is less expensive, we will provide the credit back to your account once the returned item has been received at our warehouse in good condition.

• If you require technical support, manufacturer warranty information, product manuals or repair locations, please contact the manufacturer of your product(s) directly, or submit a question via your account in mercantismo.com or email us : info@mercantismo.com.

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Delivery Policy

• Normal Delivery Hours are 8am-7pm Monday-Friday. Any special requests outside of our normal delivery hours will incur an additional fee.

• We cannot specify or guarantee a delivery date and time frame.

• At the time of delivery, an adult is required to sign and accept the delivery.

• Deliveries are fully insured from the day it leaves our warehouse until it reaches your specified location.

• You must inspect all product(s), check the unit for damage on both the interior and exterior of the carton prior to signing for the delivery.

• For large products delivered by truck, standard transit times for delivery are 10-15 business days unless otherwise indicated. Logistically remote locations may require an additional two weeks for delivery.

• For products delivered by truck, if you need a smaller sized truck due to extremely narrow roads, dirt roads, or low clearance, the shipment will be subjected to additional shipping fees.

• For products delivered by truck, delivery insurance solely covers damages to merchandise noticed during unboxing and inspection and noted on the freight carrier's bill of lading. Neither MERCANTISMO INC (www.mercantismo.com), nor the shipper, shall be held liable for any damages that have not been properly noted and reported-- so make sure you check the item before you sign.

• If you need to change your delivery address after the order has been picked up by the shipping carrier, a reconsignment fee may be assessed.

  Please note this fee varies depending on the carrier.

• All damages must be noted on the shipping company's Bill Of Lading and you must refuse delivery for damaged product(s) only, not the entire order.

• For UPS or Fedex deliveries, you have 24 hours to report any damages.

• It is required that you take photos/video of any damage that you notice as proof.

• For indoor deliveries, you must make sure your walls and floors are covered. Neither MERCANTISMO INC (www.mercantismo.com) nor the shipping company will be held responsible for damages to your personal property.

• Our customer service department must be notified within 24 hours of delivery for all damages by email (info@mercantismo.com) or in your account (www.mercantismo.com).

• Please note that if you received installation or removal service, but the services could not be completed at the time of delivery, no refund will be issued. Refunds for services not performed will only be issued if they have been paid for, and will not be credited for more than the amount paid.

Customer Service / Contacts

 

For any questions, comments or queries, you can contact the MERCANTISMO.COM staff through the customer support options.

You can also communicate with us through our social networks.

 

Warranty

 

Several of our products have a Manufacturer's guarantee, which is valid directly with the representative of the brand in each country (if it were to apply for each brand's policies), and not with the electronic commerce MERCANTISMO.COM (MERCANTISMO INC) .

 

Use and Notice

 

Safety recommendations to our clients.

Always disconnect the browser session after having accessed a security zone or having entered your username and password into the system.

MERCANTISMO will not request personal information by email, so the client is recommended not to provide any type of information that is requested by this means.

In case of doubt, the client may verify the authenticity of the link, electronic address or email in which they request personal information from the customer support channels.

The company is not responsible for errors of the client, or user, or negligence when using the services offered on this site and does not cover losses caused by: capturing errors or improper use of the service, negligence in handling or sharing your information that causes unauthorized access to accounts, leaving the computer unattended during an online session, etc.

 

User compliance and security

A legal agreement is established between any user and MERCANTISMO (MERCANTISMO INC) with the understanding that the client, before requesting any service through the site, has reviewed, understood and agreed to the terms set forth in the portal's policies.

MERCANTISMO uses a security system called SSL (Secure Socket Layer), to protect the information in an encrypted way. This technology is currently the standard for conducting secure electronic transactions, which means that all personal information entered by the personal user cannot be read or captured by third parties while it travels over the network. Our SSL Certificate guarantees that MERCANTISMO is the only one who can read your information. The SSL Security Certificate has an encryption level of 128 bits, equivalent to the level of encryption used by banks for their transactions on the Internet, with which we assure you the highest level of security currently offered. For your security and convenience we also have the electronic security validation certificates. The entry of data to create an account in "Register" of MERCANTISMO, asks users for information such as their name, email address, among others. We know the importance of keeping your information confidential, therefore MERCANTISMO provides the security of the information that you have entrusted to us. This is used only to answer questions about products and services, to fulfill orders, send you promotions and to be able to give you the best service when you make purchases with us.